We offer the highest quality of care to our clients. We are friendly and knowledgeable and care about all aspects of your training session. We customize each training session to meet your specific needs by incorporating a variety of assessments and training techniques that are best suited to you as an individual.
As part of our service, we will provide you with knowledge of self-administered pain management techniques such as stretching and strengthening exercises, which will help you get the most out of each training session.
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Appointment Policy
respecting each other's time
Missed Appointments
When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that the Trainer only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Cancellations
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.
Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.
